terms & conditions
Welcome to our Terms and Conditions guide, designed to provide you with clarity and transparency regarding your online or telesales transactions. Our aim is to ensure that your shopping experience meets and exceeds your expectations, from the moment you place an order to the delivery and beyond. Please take a few moments to familiarize yourself with our Terms and Conditions. It’s important to note that these terms may be subject to occasional updates or revisions. Therefore, we recommend checking the date at the top of the page each time you make a purchase to ensure you are aware of any changes.
Our contract after you have ordered
Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order, you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. You may change your services or product you have ordered by emailing us if you have made a mistake.
If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt.
We take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
If you choose our Reserve and Collect service you will be given a reference number and details of your order. You will not be asked to pay until you collect the goods however, for some items we reserve the right to obtain a small deposit.
Prices and payments
As you would expect all our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent, we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Refunds and right to cancel
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.
If you consent to a digital download starting within the 14-day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
We cannot refund/cancel your purchase:
If you return your product to a store without proof of purchase
There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
the goods were a special order to your specification
Your Security
When you shop with us you trust us with your data. We are a company that put our customers first respecting your data and this is why we do not store no data or keep your data at all. You can contact us and the form does not store your data as we do not keep a database at all to avoid all the complications that can happen with security. We will only keep your data via email you send for 3 months to a year as this is the warranty that may come with the service or product you buy after this your data is deleted completely.
We are committed in maintaining your trust and confidence as a small business. We’re committed to maintaining your trust and confidence. In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the very limited conditions under which we may disclose it to others (where direct marketing is concerned we do not share data or use data for marketing purposes as we do not believe in this as a small business as you coming to us to buy a specific service or product.
Your Security
You have the right to request what personal information we hold about you. This is sometimes called a ‘Data Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we’ll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we’ve received this information or, where no such information is required, after we’ve received your request.
